FAQs - FoodFraud.AI | Your Questions Answered

Frequently Asked Questions

Find answers to common questions about FoodFraud.AI

🔍

🚀 Getting Started

What is FoodFraud.AI? +
FoodFraud.AI is an intelligent food fraud risk assessment platform that combines proven methodology with advanced AI technology. It helps food manufacturers, suppliers, and safety professionals identify, analyze, and mitigate food fraud vulnerabilities across their ingredient supply chains. Our system analyzes over 100 risk factors simultaneously to provide comprehensive, audit-ready assessments in minutes rather than hours.
How do I get started with FoodFraud.AI? +
Getting started is simple:
  • Purchase Credits: Choose a credit pack that matches your needs (Starter, Growth, or Scale)
  • Create Your Account: Set up your profile with your company information
  • Start Assessing: Enter ingredient details and let the AI guide you through the assessment process
  • Generate Reports: Receive comprehensive, audit-ready documentation instantly
No lengthy setup or training required - you can complete your first assessment in under 10 minutes.
Do I need special training to use FoodFraud.AI? +
No extensive training is required. FoodFraud.AI is designed for minimal training and maximum assurance. The AI guides you through each step of the assessment process with clear prompts and explanations. However, we do provide:
  • Quick-start video tutorials
  • Comprehensive user guides
  • Free onboarding support
  • Optional training sessions for larger teams
Most users are conducting successful assessments within their first hour of use.
Who developed the FoodFraud.AI methodology? +
FoodFraud.AI was developed by Clare Winkel BSc, MBA, a recognized food fraud risk assessment expert with over 15 years of experience. Clare has:
  • Conducted assessments in 14 countries worldwide
  • Worked across diverse industries including bakery, spices, seafood, and beverages
  • Served as a global auditor for GFSI, retailers, and fast-food chains
  • Participated in EU research projects with Wageningen University
  • Completed approximately 800 raw material assessments using this methodology since 2008
The AI enhances this proven methodology with rapid data analysis and consistent application.

⚡ Features & AI Capabilities

How does the AI-powered assessment work? +
Our AI system analyzes over 100 risk factors across multiple dimensions:
  • Market Analysis: Price volatility, supply constraints, demand trends
  • Historical Data: Past fraud incidents, regional patterns, emerging threats
  • Supply Chain Complexity: Number of intermediaries, geographic transfers, documentation requirements
  • Detection Difficulty: Testing complexity, substitute availability, identification challenges
  • Geopolitical Factors: Regional instability, regulatory environment, enforcement strength
The AI correlates these factors to generate precise risk scores with confidence levels, providing you with data-driven insights that manual methods simply cannot match.
What makes FoodFraud.AI different from manual scorecards? +
Speed & Efficiency: Complete assessments in 5-10 minutes vs. 2-4 hours
Comprehensive Analysis: 100+ risk factors vs. 12-24 basic factors
Consistency: AI-validated results eliminate human bias and variability
Real-Time Intelligence: Continuous monitoring vs. annual manual reviews
Actionable Insights: AI-generated action plans tailored to your specific risks
Documentation: Audit-ready reports automatically generated
Data Sources: Automated collection from 50+ sources vs. manual research
Can I override AI recommendations? +
Yes, absolutely. FoodFraud.AI is designed for AI-assisted decision making, not automated decisions. You maintain complete control:
  • Review all AI analysis and reasoning
  • Accept or modify recommendations based on your expertise
  • Add your own notes and observations
  • Adjust risk scores with justification
  • Include company-specific context
All sources and reasoning are documented, and your decisions are tracked in the audit trail. The AI provides intelligence to inform your judgment, not replace it.
What is the Live Threat Intelligence feature? +
Our AI Global Watch continuously monitors your completed assessments for emerging threats:
  • Recall Monitoring: Tracks FDA, USDA, and international recalls from the last 6 months
  • Fraud Alerts: Identifies new fraud patterns affecting your ingredients
  • News Scanning: Monitors food fraud news and regulatory updates
  • Real-Time Notifications: Alerts you when threats affect your specific ingredients
  • AI Chat Assistant: Ask questions about emerging risks and get instant analysis
This keeps your risk assessments current without requiring manual monitoring or annual reviews.
How does the system track risk scores over time? +
FoodFraud.AI automatically tracks every assessment you complete, allowing you to:
  • Compare current vs. previous risk scores for each ingredient
  • Identify trends and patterns across your portfolio
  • Monitor the effectiveness of mitigation measures
  • Visualize risk evolution with charts and graphs
  • Generate trend reports for management
  • Demonstrate continuous improvement to auditors
This historical data is invaluable for demonstrating due diligence and proactive risk management.

💰 Pricing & Plans

How does the credit-based pricing work? +
FoodFraud.AI uses a simple pay-per-use model:
  • One Credit = One Complete Assessment for a single ingredient from a specific supplier/region
  • Credits Never Expire: Use them at your own pace
  • No Subscriptions: No recurring charges or commitments
  • All Features Included: Every credit includes full AI analysis, action plans, compliance documentation, and threat monitoring
Pricing:
• Starter Pack: $199 for 10 assessments ($19.90 each)
• Growth Pack: $399 for 25 assessments ($15.96 each)
• Scale Pack: $1,299 for 100 assessments ($12.99 each)
What's included in each assessment credit? +
Every assessment credit includes:
  • Full AI-powered risk analysis (100+ factors)
  • Comprehensive risk scoring with confidence levels
  • Customized action plan with immediate and strategic recommendations
  • Audit-ready PDF report with complete documentation
  • Threat intelligence monitoring for that ingredient
  • Historical tracking and trend analysis
  • Access to AI chat assistant for questions
  • Email support
There are no hidden fees or additional charges for features.
Can I purchase more credits later? +
Yes, you can purchase additional credits anytime. Your existing credits never expire, and new purchases are simply added to your account. There's no penalty for buying smaller packs initially - you can always upgrade to larger packs for better pricing as your needs grow.
Is there a free trial available? +
We offer a free demo assessment where you can explore the platform and see how it works with a sample ingredient. This allows you to experience the full process before purchasing credits. Contact us to schedule your personalized demo at [email protected] or through our website contact form.
Do you offer volume discounts for large companies? +
Yes! For companies needing 100+ assessments or requiring custom integrations, we offer:
  • Volume-based pricing discounts
  • API access for integration with your systems
  • Dedicated support and account management
  • Custom training for your team
  • Multi-user accounts with role-based access
Contact our sales team at [email protected] to discuss enterprise options.

✅ Compliance & Audits

Does FoodFraud.AI meet GFSI requirements? +
Yes, FoodFraud.AI is designed to meet and exceed GFSI requirements for food fraud vulnerability assessments. Our reports include:
  • Comprehensive identification of food fraud vulnerabilities
  • Assessment of likelihood and impact
  • Documentation of control measures
  • Evidence of mitigation strategies
  • Complete audit trail of the assessment process
  • Historical documentation showing annual reviews
The methodology aligns with BRC, SQF, FSSC 22000, IFS, and other GFSI-benchmarked standards.
Will auditors accept AI-generated assessments? +
Yes, auditors accept our assessments because:
  • Methodology is Sound: Based on 15+ years of proven expert methodology
  • Human Oversight: You review and approve all AI recommendations
  • Complete Documentation: Every decision is documented with reasoning and sources
  • Audit Trail: Full transparency in the assessment process
  • Expert Credentials: Methodology developed by recognized food fraud expert
The AI enhances speed and consistency but doesn't replace human judgment - exactly what auditors want to see.
What documentation do I receive for audits? +
Each assessment generates comprehensive audit-ready documentation:
  • PDF Report: Standardized format meeting regulatory requirements
  • Risk Assessment Summary: Overall risk score with breakdown by factor
  • Detailed Analysis: Explanation of each risk factor evaluated
  • Mitigation Plan: Specific control measures and recommendations
  • Source Documentation: References and data sources used
  • Historical Records: Previous assessments showing trend analysis
  • Approval Trail: Documentation of who reviewed and approved
All reports can be exported, archived, and presented to auditors.
How often should I conduct food fraud assessments? +
Most food safety standards require:
  • Annual Reviews: At minimum, reassess all ingredients yearly
  • New Ingredients: Assess before first use
  • New Suppliers: Assess when changing sources
  • Significant Changes: Reassess when market conditions change significantly
  • Incident-Driven: Reassess if fraud incidents are reported
With FoodFraud.AI's speed, you can also conduct quarterly or ad-hoc assessments to stay ahead of emerging risks without significant time investment.
Can I use FoodFraud.AI for supplier approval processes? +
Absolutely. Many of our users integrate FoodFraud.AI into their:
  • New Supplier Qualification: Assess ingredients before approving suppliers
  • Supplier Audits: Use risk scores to prioritize which suppliers need on-site audits
  • Annual Supplier Reviews: Reassess to determine if approval should continue
  • Purchasing Decisions: Compare fraud risk across potential suppliers
  • Contract Negotiations: Require specific controls based on risk assessment
The rapid assessment time makes it practical to evaluate every new supplier relationship.

🔧 Technical & Security

Is my data secure? +
Yes, we take data security seriously:
  • Encryption: All data is encrypted in transit and at rest
  • Access Controls: Role-based permissions limit who can view assessments
  • Privacy: Your assessment data is private and never shared
  • Compliance: We follow industry best practices for data protection
  • Backups: Regular automated backups ensure data integrity
  • Audit Logs: Complete tracking of who accessed what and when
Your ingredient and supplier information remains confidential to your organization.
Can I export my data? +
Yes, you maintain complete control over your data:
  • PDF Reports: Download individual assessment reports
  • Bulk Export: Export all assessments as CSV or Excel
  • Portfolio Reports: Generate comprehensive reports across all ingredients
  • Historical Data: Export trend data and historical scores
  • No Lock-In: Your data is always accessible and portable
Enterprise customers with API access can also integrate directly with their systems.
Does FoodFraud.AI integrate with other systems? +
For Scale Pack customers and enterprise clients, we offer:
  • API Access: RESTful API for system-to-system integration
  • ERP Integration: Connect with SAP, Oracle, or other ERP systems
  • Supplier Portals: Share assessments through your vendor management system
  • Quality Management Systems: Link with food safety management platforms
  • Custom Integrations: Work with our team for specific needs
Contact our technical team to discuss integration requirements.
What sources does the AI use for its analysis? +
The AI draws from over 50 data sources including:
  • Government Databases: FDA, USDA, EU RASFF, Health Canada alerts
  • Industry Reports: USP Food Fraud Database, scholarly research
  • Market Data: Commodity pricing, supply chain reports
  • News Sources: Food industry publications and fraud alerts
  • Regulatory Updates: Changes in food safety regulations
  • Historical Incidents: Documented fraud cases and patterns
All sources are cited in your reports, providing full transparency.
What happens if the AI makes an error? +
FoodFraud.AI is designed with multiple safeguards:
  • Human Review: You review and approve all AI recommendations
  • Confidence Scores: The AI indicates its confidence level for each assessment
  • Source Transparency: All reasoning and data sources are shown
  • Override Capability: You can adjust any score or recommendation
  • Continuous Learning: We constantly improve the AI based on feedback
  • Expert Support: Our team can review complex cases
Remember, the AI is a tool to assist your judgment, not replace it.
Can multiple team members use one account? +
Yes, we support team collaboration:
  • Multi-User Access: Add team members to your account
  • Role-Based Permissions: Control who can create, edit, or view assessments
  • Shared Credit Pool: All team members draw from the same credit balance
  • Activity Tracking: See who completed each assessment
  • Collaboration Features: Comment and share notes on assessments
Contact us to set up multi-user access for your organization.

📞 Support & Resources

What support is available? +
We provide comprehensive support:
  • Email Support: Included with all plans ([email protected])
  • Knowledge Base: Comprehensive guides and tutorials
  • Video Tutorials: Step-by-step walkthrough videos
  • AI Chat Assistant: Get instant answers to questions
  • Free Onboarding: Setup assistance for all new users
  • Priority Support: Faster response for Growth Pack customers
  • Dedicated Support: Personal support manager for Scale Pack customers
Most questions are answered within 24 hours (faster for priority customers).
Can I get help with a specific ingredient assessment? +
Yes! Our expert team can help with complex assessments:
  • Review challenging or unusual ingredients
  • Provide guidance on interpreting results
  • Help develop mitigation strategies
  • Answer questions about specific risk factors
  • Consult on supplier-specific concerns
Contact us at [email protected] with your specific question.
Do you offer training for teams? +
Yes, we offer training options:
  • Self-Service: Video tutorials and guides (free)
  • Onboarding Sessions: 1-hour introduction for new users (free)
  • Team Training: Custom sessions for larger groups (included with Scale Pack)
  • Advanced Training: Deep-dive sessions on food fraud methodology
  • Webinars: Regular educational sessions on food fraud topics
Contact us to schedule training for your team.
How do I contact FoodFraud.AI? +
Email: [email protected] (general inquiries)
Sales: [email protected] (pricing and enterprise options)
Support: [email protected] (technical assistance)
Website: www.foodfraud.ai (contact form available)

We typically respond within 24 hours on business days.

Still Have Questions?

Our team is here to help you get started with FoodFraud.AI

Start Free Assessment Contact Support